This course is intended for Cabin Crew and candidates for Attestation.
2/4/6 hours
Bulgarian/English
"The human factor" is always decisive when a group of people performs highly responsible tasks in a high-tech environment.
Presentations, brochures, lectures, group work
Human Factor in Aviation; General instructions for CRM – principles and goals; Human performance and limitations; Познаване на личността, човешка грешка и надеждност, отношения и поведение, самооценка; Stress and stress control; Fatigue and vigilance; Self-confidence; Situation awareness, information acquisition and processing of information; Preventing and identifying mistakes; General situation awareness, information acquisition and processing of information; Workload management; Effective communication and coordination between all crew members; Management, cooperation, decision-making, authorization; Individual and team responsibilities, decision making and actions; Identification and management of passengers’ human factors; Specifics related to aircraft types, flight crew and cabin crew location and number of passengers; Company safety policy; Effective communication with other personnel and ground services; Participation in incident/accident reporting; Researches based on specific situations
